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f.a.q

THEMES 

2014 themes such as Metropolis , Red Dot , Forged , No Theme , come in Sterling Silver AS WELL as non  precious metals  . All the other older  themes come only in Sterling Silver . In non precious metal the black metal is made from copper that has a black coating . Please be aware in Germany and UK , the american ring sizes differ from your german and UK ring sizes 

ECOLOGY & HANDCRAFTED 

1) For our nappa leather ,  we use scrap leather from the car upholstery industry .  The nappa leather is known  for being very soft and strong .  The leather is hand stitched with waxed cotton thread , no glue is used . 

2) We are NOT amazon ,  we do not carry inventory  ..... Every piece of jewelry  is made for our customer , so we do not use large warehouses where robots look for your piece of jewelry . No need to cool or heat large spaces  , and complicated software to find your piece of jewelry . But we are still able to offer a large assortment of styles in different metals . 

3) We say that our jewelry is hand crafted , and when we say hand crafted we mean handcrafted . We take our commitment to handmade further than most web sites : even  the chains of our pendants are handcrafted in our workshop , and also the findings of the cufflinks are made by hand  by us . 

4) All our jewelry is hand made ,  none of our pieces is cast , BUT all pieces are  fabricated . This way we do not use the chemicals that are used for cast , so , again ,  we take our commitment to the  ¨hand-made¨  claim further than almost any other web site .  Fabricated means that  the piece is build up of several sheets and wires that are sawed and soldered together . Cast means that the piece comes out of a mold. Fabricated means : ¨made from scratch ¨.

5) We only use recycled silver . And we are in a better position than most , as we exist as a workshop for 40 years , we have a lot of   ¨ old ¨  silver that we can use . 

 

PRICES

Due to the changes in the raw silver  price , we reserve the right to change the prices of our handmade jewelry  at any time . Once your order has been received we will honor the listed price . 

 PAYMENT

We  accept  Paypal. 

CONTACT 

Email :  mensjewelry@jan-d.com  ,    tel : 855 261 6423 ( 9.00AM - 4.00PM Central Time )    

SALES TAX

All orders shipped to the state of TEXAS  are subject to sales tax. Our company is based in Dallas TX . 

SHIPPING

 FREE SHIPPING ON ALL ORDERS in the USA and Canada , all orders to USA and Canada are shipped with UPS ground ,insured with tracking etc . 

INTERNATIONAL SHIPPING

We now ship to the following countries :
Australia, Austria , Belgium,  Denmark ,Finland, France, Germany, Greece  , Ireland, Italy, Japan, Luxembourg . Netherlands, New Zealand, Norway,  Portugal,  Spain, Sweden, Switzerland,  United Kingdom and Hong Kong .   Buyers are responsible for any taxes or duties incurred.

 SHIPPING RATE international  via USPS  Priority Mail international  $ 15  USdls . ( 6-10 business days ) 

INTERNATIONAL ORDERS

  Customers must be responsible for any additional taxes and duties. We are not responsible for any fees charged by customs. If you decide to refuse any shipments from us, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package back to us . This amount will be subtracted from your merchandise refund.

Please note that all international orders are non-returnable.  

RETURN POLICY

  For most items, unless otherwise specified, if you’re not satisfied with a product that you ordered from us, or if a product arrived damaged, please  contact us through e mail  at  mensjewelry@jan-d.com  within 7 days of receiving the order to receive a Returns Authorization Number ,  the return must be post-marked within 7 days of receiving the R.A.N. number. Items must be unused and unassembled, in their original condition, and in their original packaging complete with all inserts.

All jewelry that is made to your specifications ( such as  bracelets and necklaces that are made to your length  ) cannot be returned .

When shipping a return, please mark your RAN# on the outside of the box. 

 After inspection of the returned item a refund or credit will be issued to you. 

PRIVACY POLICY

   Just like you, we hate spam. We will never sell your info to any third party…EVER.

 

general information

  • f.a.q.
  • about
  • packaging
  • How we make things ........

t h e m e s

  • metropolis
  • forged
  • red dot
  • no theme
  • mondrian
  • small faces
  • lightning bolt
  • ruler
  • " frums "
  • square

© Jan D. Gjaltema 2013

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